Refund policy

This policy applies to all orders placed through getmitera.shop. It sets out
your rights to return the Mitera Mattress Vacuum and receive a refund, and the
steps required to do so.

1. The 365-Day Money-Back Guarantee

Every Mitera Mattress Vacuum is covered by a 365-day money-back guarantee. You
may return your unit for a full refund of the $99.99 purchase price at any point
within 365 days of delivery.

The guarantee period begins on the date your order is delivered, not the date it
was placed.

2. Condition of Returned Products

Used products are eligible for return. The guarantee exists so that you can use
the product before deciding whether to keep it, and normal use does not affect
your eligibility for a full refund.

We ask only that the unit and its accessories are returned complete, and that
the unit is packed adequately for transit. Units that arrive damaged as a result
of inadequate packaging cannot be refunded.

3. Requesting a Return

To begin a return, email getmitera@gmail.com and include your order number.

We will respond with a return authorisation and the return address. Please do
not send a product back before receiving these, as unauthorised returns cannot
be tracked to your order and may delay or prevent your refund.

Return requests must be submitted within the 365-day guarantee period.

4. Return Shipping Costs

Outbound shipping is provided free of charge on all United States orders.

Return shipping is arranged and paid for by the customer. We recommend using a
tracked service, as we are unable to process a refund for a return that does not
reach us.

Return shipping costs are not payable by the customer where the product arrived
damaged, defective, or incorrect. See section 6.

5. Refunds

Refunds are processed within 5 business days of the returned product being
received and inspected at our returns facility.

Refunds are issued to the original payment method. Depending on your bank or
card issuer, funds typically appear within a further 3 to 10 business days. This
processing time is controlled by your financial institution and is outside our
control.

You will receive email confirmation when your refund has been issued.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, email
getmitera@gmail.com within 14 days of delivery and include photographs of the
product and its packaging.

We will provide a replacement or a full refund, at your election, at no cost to
you. Return shipping, where a return is required, is paid by us.

Claims under this section are separate from the 365-day money-back guarantee and
do not affect your entitlement to it.

7. Order Cancellations

Orders may be cancelled for a full refund at any time before dispatch. Email
getmitera@gmail.com as soon as possible after ordering.

Once an order has been handed to the carrier it cannot be recalled. In that
event, the 365-day money-back guarantee applies from the date of delivery.

8. Non-Refundable Items

Shipping Protection, where purchased, is non-refundable once an order has been
dispatched, as the service has already been provided.

9. Statutory Rights

This policy is offered in addition to, and does not limit or replace, any rights
you may have under applicable consumer protection law. Where the law of your
jurisdiction provides you with greater rights than those set out above, those
rights apply.

10. Contact

Mitera
getmitera@gmail.com

We respond to all enquiries within one business day.